Patient Rights and Responsibilities

Our vision is to be the leader in providing high-quality care, patient centered care. As a patient or patient representative, you can expect:

1. A healing environment that preserves dignity and contributes to a positive self image.
2. To be safe from neglect and exploitation, as well as verbal, mental, physical or sexual abuse.
3. A safe and secure environment. You will have access to protective services while in the hospital, and can consult with the appropriate protective agency prior to discharge.
4. Impartial access to treatment or accommodations regardless of race, color, creed, sex, sexual orientation, national origin, religion, age, gender identity, communicable disease, disability, or source of payment.
5. The right to choose who may visit you during the visitation hours established by the hospital.
6. To have all cultural, psychosocial, spiritual and personal values, beliefs and preferences respected and supported.
7. Personal privacy — to have all communication and records concerning your care kept confidential.
8. To know the identity and professional status of your caregivers
9. Supportive care including appropriate management of pain and treatment of uncomfortable symptoms.
10. To appoint a person to make health care decision on your behalf, to the extent permitted by law, in the event you loose the capacity to do so.
11. To make advance treatment directives and have it honored.
12. To be involved in your care. To be informed on the hospital's plan of care for you. We will provide adequate information, and answer any questions or concerns regarding your care.
13. To participate in discharge planning, including being informed of service options that are available to you and given a choice of agencies which provide the service.
14. To accept or refuse any procedure, drug or treatment and to be informed of the possible consequences of any decision.
15. To consent or refuse care that involves research, experimental treatments or educational projects, clinical trials, and that refusal to participate or discontinuing participation will not compromise access to care.
16. To receive information in a manner you can understand.
17. To give or withhold informed consent to produce or use recordings, films, or other images for purposes other than your care.
18. To review your medical record and obtain copies of the record at a reasonable fee.
19. To have your personal possessions that you brought to the hospital reasonably protected.
20. To have complaints reviewed by the hospital; be informed of the hospital's patient complaint/grievance procedures, including a timely written notice of the resolution.
21. To be informed of these rights.

Issues and Concerns
If you have any questions regarding these rights or wish to voice a concern about a possible violation of your rights, please ask your caregiver, physician or the director of the unit to address your concern. If after discussion, an issue still remains unresolved, we request that you contact our patient advocate line at 816-407-5430.

If your concern is not sufficiently addressed or resolved, then you may file a complaint with either of the following agencies at:

State of Missouri Division of Health and Senior Services 
216 Wildwood Drive
P.O. Box 570
Jefferson City, MO 65102
800-392-0210
complaint@dhss.mo.gov

The Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
800-994-6610
complaint@jointcommission.org

Missouri Medicare Quality Improvement Organization (Primaris)
200 N. Keene Street, Suite 101
Columbia, MO 65201
800-735-6776