Patient’s Rights and Responsibilities
Our goal is to provide patient-focused care, working with you to meet your healthcare needs.

As a patient, you can expect:

ACCESS: 

• To receive medically necessary treatment regardless of race, color, age, creed, national origin, disability, sexual orientation or source of payment for care. 
• Availability of Interpretive Services or assistive devices such as TDD machines for the hearing impaired.

RESPECT: 

• To receive considerate and respectful care.

CONFIDENTIALITY:

• That your medical records and information about your care will be kept confidential within your healthcare team.

PRIVACY:

• The highest level of personal privacy that your healthcare team can provide in a hospital setting.

SAFETY: 

• Reasonable safety insofar as hospital practices and environment are concerned.

INVOLVEMENT IN YOUR CARE: 

• To be involved in your care, to get information about your treatment and to be listened to by your healthcare team. 
• To know the name of those caring for you and their role in your treatment. 
• To make decisions about end-of-life ("living will" or "advance directive") and to decide who should make your healthcare decisions if you become unable to do so.

PAIN MANAGEMENT: 

• Appropriate assessment and management of your pain.

TREATMENT OPTIONS:

• To receive a clear and thorough explanation of any proposed treatment or procedures, in words that you can understand. 
• To accept or refuse any care and be informed of the consequences of any such decision.

MEDICAL RECORDS: 

• To review or to receive a copy of your medical records. (There may be a fee involved.)

SUPPORTIVE SERVICES: 

• To consult other hospital services for your needs, such as, Social Work Services (including protective services), Spiritual Care or a dietitian.

AFFILIATIONS: 

• To be informed of the hospital’s outside relationships and affiliations. 
• To request consultation regarding ethical issues surrounding your care.

Issues and Concerns
As a patient, you have the right to voice concerns regarding your care. Your nurse, physician or director of the unit will see that your questions are answered and will assist in resolving any problems.

If, after discussion, an issue still remains unresolved, we request that you contact our administration at the telephone number below:

Administrator of the Hospital: (816) 792-7002

Patient Responsibilities
As a patient at Liberty Hospital, we ask that you: 

• Provide complete information to the best of your ability regarding your medical history. 
• Ask questions of your healthcare team when you don’t understand, provide answers to questions asked by your team and be involved in your care. 
• Follow the treatment plan your healthcare team provides and/or take responsibility for actions or consequences if you refuse treatment(s). 
• Be respectful of the rules, staff and other patients at Liberty Hospital. 
• Be sure your visitors comply with the rules at Liberty Hospital. 
• Send all valuables home or have them secured in Security’s vault. LIBERTY HOSPITAL CANNOT BE RESPONSIBLE FOR PATIENT CLOTHING OR VALUABLES. 
• Provide accurate and complete information in order for Liberty Hospital to receive payment for services.

It is your legal right to lodge a grievance with the State of Missouri directly, regardless of whether you have first used the hospital’s grievance process. You may also lodge a grievance with the Joint Commission of Accreditation of Health Care Organizations.

Complaints may be filed with either the following agencies at:

State of Missouri
Wildwood Drive
P.O. Box 570
Jefferson City, MO 65102
(573) 751-6303

The Office of Quality Monitoring
The Joint Commission on Accreditation
Of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
1 (800) 994-6610

If you have any questions regarding these rights or wish to voice a concern about a possible violation of your rights, please contact Administration at extension 7002.