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COVID-19: Changes for visitors, telehealth and links to helpful resources

Phased Reopening

The need for healthcare doesn’t stop because of a virus. Don’t delay your medical care.

A message from our Chief Medical Officer

Safety is our number one priority. We are reopening in a very careful manner. Please see our safety measures below. We have established new and improved processes for prompt check-in and limiting wait times to ensure proper social distancing. Please call us for more information and to reschedule your healthcare services to keep you safe and healthy.
-Raghu Adiga, MD, Infectious Disease Specialist
  • If you are having an emergency, need to reschedule a procedure or want to see your doctor, it is safe for you to return.
  • When you come to the hospital or a clinic, you will see social distancing, rigorous cleaning, universal masking and temperature checks.

During the recovery phase, it is critical that we continue to practice the ways in which we collectively flattened the curve:

  • Practice social distancing
  • Wash your hands
  • Stay home when sick
  • Exercise good judgement about being in public
  • Call your healthcare provider if you are concerned about having COVID symptoms or being exposed to the virus

What we are doing:

  • We are rescheduling procedures and surgeries
  • Patients undergoing certain procedures may be required to have a COVID test. Testing will be conducted at the drive-thru site by the Doctors Building. Patients will be notified by phone if a test is required.
  • Primary care and specialty clinics are expanding in-person visits and will continue to schedule telehealth visits to accommodate patient preferences.
  • We are reconfiguring our waiting areas to facilitate social distancing.
  • Entrances into the hospital will remain limited, and screenings upon entry, including temperature checks, will continue.
  • Patient and visitors will be asked to wear masks, which can be provided if needed.
  • We plan to start rescheduling elective and routine procedures and examinations in the near future.

VISITOR POLICY (effective 5/18/20)
Masks are required

  • A patient is allowed one visitor per day 10 a.m. to 6 p.m. Visitors are encouraged to stay in the patient room for the duration of their visit.
    • No Exception: Patients who are Covid positive or a Patient Under Investigation (PUI) for Covid-19 visitors are not permitted
  • Labor and Delivery/Post-partum will continue to allow one labor partner
    • An additional visitor over and above the labor partner is permitted 10 a.m. to 6 p.m.
  • The Emergency Department will allow one visitor per patient
    • If the ED patient is admitted, that visitor may accompany the patient to the inpatient unit if during the regular visitation hours of 10 a.m. to 6 p.m.
  • End-of-life patient visitation times is deferred to the charge nurse of the unit. End-of-Life Patients are allowed two (2) visitors.
    • If the need for visitation extends beyond normal visitation hours, the charge nurse may determine need for additional visitation hours for two visitors for a two-hour period of time.
  • Patients having an inpatient or outpatient procedure or same day surgery are allowed one visitor to wait for them. Visitors who accompany a patient for a procedure or surgery may be asked to wait in their cars or another vacant area in the hospital if social distancing in the waiting room is an issue. The visitor will be called or texted by staff when to come back in the hospital.
    • Minors may have both parents wait for them during a surgery/procedure
    • Patients coming for outpatient appointments may have one visitor accompany them to that appointment.


  • All visitors must wear a mask.
  • All visitors going to inpatient units will be called to the unit by the door screeners.
  • All visitors on inpatient units will be asked to sign in at the desk on the log-in sheet and asked to mark off their name when they are leaving.
  • The Charge Nurse of an area has the discretion to make exceptions as necessary in the best interests of the patient. Examples of this are provider conferences, change in condition, emotional and mental-health concerns, unanticipated outcomes.
  • This visitation interim policy will be evaluated on a weekly basis.